1. Who We Are

PropLinker ("we", "us", "our") is a property management software platform operated from the United Kingdom. Our registered website is proplinker.co.uk. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data protection queries, please contact us at: info@proplinker.co.uk

2. What Data We Collect

We collect the following categories of personal data:

Account data: name, email address, phone number, company name and city
Usage data: pages visited, features used, login times and IP addresses
Property data: building details, unit information, tenant records and payment history that you enter into the platform
Payment data: billing information processed via Stripe or GoCardless (we do not store card numbers directly)
Communications: messages sent through the platform and support requests

3. How We Use Your Data

We use your personal data to:

Provide and maintain the PropLinker platform and its features
Process payments and manage your subscription
Send transactional emails (account confirmation, invoices, notifications)
Provide customer support
Improve our services through aggregated, anonymised analytics
Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

Contract performance: to deliver the services you have subscribed to
Legitimate interests: to improve our platform and prevent fraud
Legal obligation: to comply with UK law
Consent: for marketing communications (you may withdraw consent at any time)

5. Data Sharing

We share your data only with trusted third-party service providers necessary to operate the platform:

Supabase — database and authentication hosting
Vercel — application hosting
Stripe — payment processing
GoCardless — Direct Debit processing
Resend — transactional email delivery

We do not sell your personal data to third parties.

6. Data Retention

We retain your account data for the duration of your subscription and for up to 7 years after account closure to comply with UK financial record-keeping requirements. You may request deletion of your data at any time, subject to legal retention obligations.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing of your data
Port your data to another provider
Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@proplinker.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use essential cookies to maintain your session and preferences. For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of PropLinker after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@proplinker.co.uk